Your primary objective will be to drive customer retention by building relationships and ensuring a seamless customer experience
Job Summary
Your primary objective will be to drive customer retention by building relationships and ensuring a seamless customer experience.
Your daily responsibilities will include, but are not limited to, confirming sales orders, coordinating approval and release processes, responding to emails, answering phone calls, releasing shipments, and providing proactive updates to customers.
Comprehensive Full-Time Benefits, including: 3 Weeks Paid Time Off (PTO), Health & Wellness options, Paid paternity/maternity leave, 401k with 100% match up to 8% of wages.
Matching Summary
Your primary objective will be to drive customer retention by building relationships and ensuring a seamless customer experience.
Salary
Starting $69.6k - $83k (wages and bonus); Benefits: averages more than an additional $20k/year
Skills & Requirements
Must-have
Manage complex orders
Drive customer retention
Confirm sales orders
Coordinate approval and release
Respond to emails and calls
Release shipments
Provide proactive updates
Nice-to-have
High degree of emotional intelligence
Autonomous time management
Cooperate with cross-sectional team
Adaptability in rapid growth
Key Requirements
Minimum 45 WPM typing speed
Experience with account or project management preferred