Customer Service Associate- Fixed Term Contract

Greystar

Birmingham, United Kingdom
Exceptional resident living
Comprehensive front of house service
Respond to customer queries and complaints
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals

Job Summary

  • Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
  • Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
  • Undertakes marketing activities such as attending open days and leafleting to promote the property.

Matching Summary

Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.

Skills & Requirements

Must-have

  • Exceptional resident living
  • Comprehensive front of house service
  • Respond to customer queries and complaints
  • Marketing activities
  • Sales and leasing activities
  • Chase outstanding rent arrears

Nice-to-have

  • Positive memorable experience
  • Relationship building skills
  • Adaptable to changing environment
  • Enthusiasm to deliver exceptional experience

Key Requirements

  • Good level of general education
  • Proficient in Microsoft Office
  • Excellent customer service skills
  • Fluent English verbal and written communication
  • Excellent organisation skills
  • Numerical skills
  • Self and culturally aware

Work Rights

Not specified

Tailored Resume

Cover Letter