Service Delivery Manager, Service Excellence

The University of Sydney

Sydney, Australia
Competitive remuneration pyckage; 17% super; not s...
Service excellence program
Strategic leadership
Operational oversight
The Service Delivery Manager will provide strategic leadership and operational oversight for a dedicated stream or streams within a major University wide transformation program

Job Summary

  • The Service Delivery Manager will provide strategic leadership and operational oversight for a dedicated stream or streams within a major University wide transformation program.
  • You’ll inspire experienced colleagues, influence cross-functional practices, and embed service design and operating models that drive excellence across the institution.
  • Offering a competitive remuneration package including 17% superannuation.

Matching Summary

The Service Delivery Manager will provide strategic leadership and operational oversight for a dedicated stream or streams within a major University wide transformation program.

Salary

competitive remuneration package; 17% superannuation; Not specified

Skills & Requirements

Must-have

  • Service Excellence Program
  • strategic leadership
  • operational oversight
  • large-scale change initiatives
  • service design principles
  • institutional service blueprint

Nice-to-have

  • foster a culture that embraces change
  • inspire experienced colleagues
  • influence cross-functional practices
  • continuous improvement
  • user-centred, scalable service models

Key Requirements

  • 7–10 years of relevant experience
  • 3–5 years in management or leadership role
  • tertiary qualifications or equivalent experience
  • experience in Higher Education sector
  • unrestricted work rights in Australia

Work Rights

Unrestricted work rights in Australia

Tailored Resume

Cover Letter