Head Of Channels & Platforms – Digital & Client Experience

Citi Handlowy

New York, New York, United States
Base: $250,000.00 - $500,000.00; bonus/equity: dis...
15+ years digital product experience
High-traffic web and mobile channel management
Platform architecture and technical debt reduction
This senior leadership role is responsible for owning the product strategy and delivery for core digital channel experiences including the Citi Mobile app and Citi.com Dashboards

Job Summary

  • This senior leadership role is responsible for owning the product strategy and delivery for core digital channel experiences including the Citi Mobile app and Citi.com Dashboards.
  • The position requires driving platform modernization and technical debt reduction while establishing constrained forecasts by outcome to balance service, engagement, and commercial results.
  • Citi offers competitive employee benefits including medical, dental, vision coverage, 401(k), life insurance, and paid time off packages alongside a salary range of $250,000.00 - $500,000.00.

Matching Summary

This senior leadership role is responsible for owning the product strategy and delivery for core digital channel experiences including the Citi Mobile app and Citi.com Dashboards.

Salary

Base: $250,000.00 - $500,000.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards available; Benefits: Medical, dental, vision, 401(k), life, accident, disability insurance, wellness programs, and paid time off.

Skills & Requirements

Must-have

  • 15+ years digital product experience
  • High-traffic web and mobile channel management
  • Platform architecture and technical debt reduction
  • Channel availability and security leadership
  • Cross-functional stakeholder influence

Nice-to-have

  • Experience in AI and data infrastructure
  • Strong change management capabilities
  • Ability to operate in ambiguity
  • Proven track record of scaling platforms
  • Advanced degree preferred

Key Requirements

  • Bachelor's degree required; Master's degree preferred
  • 15+ years of digital product or platform experience
  • Deep knowledge of large-scale consumer-facing application delivery

Work Rights

Not specified

Tailored Resume

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