Global Head Of Saas Infrastructure, Operations And Support

State Street

Burlington, Massachusetts, US
Base: $170,000 - $282,500 annual; bonus/equity: no...
Global saas operations leadership
Cloud-based platform management
Public and private cloud hosting
The Global Head of SaaS Operations will lead a fast growing, global SaaS client operations function of over 250 staff and report directly to the CTO (Infrastructure)

Job Summary

  • The Global Head of SaaS Operations will lead a fast growing, global SaaS client operations function of over 250 staff and report directly to the CTO (Infrastructure).
  • The role involves building teams and processes to reliably deliver cloud-based services efficiently on a large scale while driving operational efficiency and improving customer satisfaction.
  • State Street offers a comprehensive benefits package, flexible work programs, and fosters an inclusive environment valuing diversity and social responsibility.

Matching Summary

The Global Head of SaaS Operations will lead a fast growing, global SaaS client operations function of over 250 staff and report directly to the CTO (Infrastructure).

Salary

Base: $170,000 - $282,500 Annual; Bonus/Equity: Not specified; Benefits: Comprehensive benefits including retirement plan, insurance, paid time off, and incentive compensation

Skills & Requirements

Must-have

  • Global SaaS operations leadership
  • Cloud-based platform management
  • Public and private cloud hosting
  • Operational efficiency initiatives
  • Multi-location data center management
  • Team building and recruitment
  • Experience with Azure and AWS

Nice-to-have

  • Strong negotiation skills
  • Critical thinking and problem solving
  • Matrixed work environment influence
  • Change management and execution focus
  • Use of emerging technologies like AI and Blockchain

Key Requirements

  • 15+ years of management experience
  • Bachelor’s degree in Computer Science or Engineering
  • Experience supporting SaaS software in cloud environments
  • Demonstrated public cloud migration ability
  • Knowledge of major cloud providers and hosting services

Work Rights

Not specified

Tailored Resume

Cover Letter