Senior Associate - Complaints

SS&C Technologies

Dublin, Ireland
Experience in financial services
Strong resolution and negotiation skills
Ability to manage case load
Your primary role will be to investigate, accurately review and resolve customer complaints using your strong resolution and negotiation skills

Job Summary

  • Your primary role will be to investigate, accurately review and resolve customer complaints using your strong resolution and negotiation skills.
  • We are looking for individuals who like to take ownership of the complaint process ensuring they take responsibility from start to finish.
  • SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment.

Matching Summary

Your primary role will be to investigate, accurately review and resolve customer complaints using your strong resolution and negotiation skills.

Skills & Requirements

Must-have

  • Experience in financial services
  • Strong resolution and negotiation skills
  • Ability to manage case load

Nice-to-have

  • Customer focused individual
  • Pro-active approach
  • Empathetic phone manner

Key Requirements

  • Experience within complaints handling
  • Excellent eye for detail
  • Ability to work under pressure

Work Rights

Not specified

Tailored Resume

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