As a PC Garage Technician, you’ll provide hands-on support for the full lifecycle of end-user hardware, including onboarding, refreshes, offboarding, HW changes, break/fix incidents and accessories
Job Summary
As a PC Garage Technician, you’ll provide hands-on support for the full lifecycle of end-user hardware, including onboarding, refreshes, offboarding, HW changes, break/fix incidents and accessories.
Serve as a lead technician for new-hire onboarding hardware to meet the 24-hour SLA and ensure Day 1 readiness.
Innovate and implement process simplification and automation, to reduce lead times and enhance the customer experience.
Matching Summary
As a PC Garage Technician, you’ll provide hands-on support for the full lifecycle of end-user hardware, including onboarding, refreshes, offboarding, HW changes, break/fix incidents and accessories.
Skills & Requirements
Must-have
PC hardware lifecycle support
Diagnose and resolve hardware issues
Enterprise IT ticketing systems
Customer-facing IT support
Manage multiple priorities and SLAs
Nice-to-have
Professional and customer-focused demeanor
Process simplification and automation
Experience with tech bar concepts
Collaboration across IT, HR, and business functions
Key Requirements
Experience building, supporting, and staging desktops, laptops, peripherals
Familiarity with enterprise IT ticketing systems
Ability to manage multiple priorities while meeting strict SLAs