Product Support Specialist -ecommerce

Xn Karrierefhrer 4ob

Fully remote
Experience in ecommerce customer care
Technical troubleshooting expertise
Knowledge in payment gateway and apis
You will be the friendly voice our business customers hear when they contact us

Job Summary

  • You will be the friendly voice our business customers hear when they contact us.
  • This role offers a supportive training program and the flexibility to work from home.
  • Join a continually growing eCommerce Product Team going through a massive digital transformation.

Matching Summary

You will be the friendly voice our business customers hear when they contact us.

Skills & Requirements

Must-have

  • Experience in eCommerce customer care
  • Technical troubleshooting expertise
  • Knowledge in payment gateway and APIs
  • Ability to work flexible hours
  • Excellent communication skills

Nice-to-have

  • Passion for finding solutions
  • Strong focus on collaboration
  • Ability to explain complex concepts simply

Key Requirements

  • Experience with high volume inquiries
  • Prior experience with financial institutions or fintech
  • Risk management activities experience

Work Rights

Not specified

Tailored Resume

Cover Letter