EML is a leading Workers Compensation and Personal Injury Claims Management business with over 4,000 employees fostering a learning culture for long-term career growth
Job Summary
EML is a leading Workers Compensation and Personal Injury Claims Management business with over 4,000 employees fostering a learning culture for long-term career growth.
The Technical Support role is a permanent, full-time position based in Melbourne, providing advanced second-level support in a fast-paced, customer-centric environment.
EML offers a diverse and collaborative team culture, flexibility to work from home, comprehensive learning and development opportunities, and generous employee benefits including paid parental leave and corporate wellbeing programs.
Matching Summary
EML is a leading Workers Compensation and Personal Injury Claims Management business with over 4,000 employees fostering a learning culture for long-term career growth.
Skills & Requirements
Must-have
second-level technical support
Windows 11 and Linux endpoints
Microsoft 365 administration
VPN and MFA troubleshooting
Active Directory and SCCM
mobile device management
hardware and software inventory management
Nice-to-have
strong communication skills
customer service orientation
multitasking and time management
structured and organised approach
team mentoring and training
vendor and stakeholder liaison
Key Requirements
Minimum 3 years IT support experience
Full Australian working rights without restriction
ITIL v4 certification essential
CompTIA A+ or Microsoft 365 Administration certification highly regarded
Work Rights
Full Australian working rights without restriction