Customer Experience Advisor | S1 | Retail Banking | Edinburgh Hs Branch

Santander UK

Edinburgh, United Kingdom
Base: £25,000.00; bonus/equity: £500 annual cash a...
Customer service experience
Effective communication skills
Problem-solving abilities
Acting as the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions, queries and servicing

Job Summary

  • Acting as the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions, queries and servicing.
  • Building relationships and finding solutions while developing your knowledge of services and products to help our customers.
  • Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking and innovation.

Matching Summary

Acting as the first point of contact for customers in branch or over the phone, assisting with day-to-day transactions, queries and servicing.

Salary

Base: £25,000.00; Bonus/Equity: £500 annual cash allowance; Benefits: Pension, holiday, healthcare, protection, share plans, staff products, wellbeing support, family leave

Skills & Requirements

Must-have

  • Customer service experience
  • Effective communication skills
  • Problem-solving abilities

Nice-to-have

  • Desire to go above-and-beyond
  • Flexible and can-do approach
  • Openness to broad range of activities

Key Requirements

  • Proven ability to deliver outstanding customer service
  • Ability to communicate effectively with customers
  • Right to work in the UK

Work Rights

Right to work in the UK

Tailored Resume

Cover Letter