Retentions Advisor

GLOBAL PAYMENT HOLDING COMPANY

Dublin, Ireland
Base: competitive base salary; bonus/equity: uncap...
3d onsite
Customer retention processes
Upsell and cross-sell
Contract renewals
Drives loyalty and customer growth by upselling and cross-selling services and products to existing customers

Job Summary

  • Drives loyalty and customer growth by upselling and cross-selling services and products to existing customers.
  • Responsible for contacting customers via phone and email to reduce company churn through proactive and reactive retention processes.
  • Offers a competitive base salary plus uncapped commission, private healthcare, pension, and company stock purchase options.

Matching Summary

Drives loyalty and customer growth by upselling and cross-selling services and products to existing customers.

Salary

Base: Competitive base salary; Bonus/Equity: Uncapped Commission; Benefits: Private health care with VHI, Pension, Company stock purchase options, Bike to work scheme

Skills & Requirements

Must-have

  • Customer Retention Processes
  • Upsell and Cross-sell
  • Contract Renewals
  • Customer Relationship Management
  • Active Listening and Persuasion

Nice-to-have

  • Problem Solving
  • Dynamic Team Environment
  • Passion for Success

Key Requirements

  • Minimum 1 year Sales or Retention experience
  • Proficient in Microsoft Office (Excel)
  • Lead management and call logging accuracy

Work Rights

Not specified

Tailored Resume

Cover Letter