Sr Business Process Analyst - Support Knowledge And Ai

Towercareers

Fully remote
Knowledge management tools and processes
Process mapping and documentation
Data analysis using sql and tableau
We’re shaping the future of work so teams can reach their potential and focus on what matters most

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • This role involves analyzing knowledge trends, driving process optimization, and enhancing AI tools supporting global Customer Support.
  • We offer a flexible work approach combining in-person and remote time to foster strong community and best work.

Matching Summary

We’re shaping the future of work so teams can reach their potential and focus on what matters most.

Skills & Requirements

Must-have

  • Knowledge management tools and processes
  • Process mapping and documentation
  • Data analysis using SQL and Tableau
  • Support technologies and troubleshooting
  • AI chatbot and digital support technologies
  • Process improvement methodologies

Nice-to-have

  • Strong written and verbal communication
  • Adaptability and continuous learning
  • Collaboration with cross-functional teams
  • Experience with KCS and Lean Six Sigma

Key Requirements

  • Bachelor's degree or equivalent experience
  • 8+ years as Business Process Analyst or similar
  • 5+ years in knowledge management and KCS
  • Experience with AI chatbot/automated systems
  • Process improvement certifications (Lean, Six Sigma)
  • 2+ years experience with SQL and data visualization

Work Rights

Not specified

Tailored Resume

Cover Letter