Senior Executive, Customer Experience & Customer Relations

821

Singapore
Not specified (assumed hybrid based on industry standards).
Manage customer feedback lifecycle
Resolve complex customer escalations
Monitor customer satisfaction metrics
Performance Motors Limited is seeking a Senior Executive for Customer Experience & Customer Relations in Singapore. The role involves enhancing customer satisfaction through effective case management and collaboration with internal stakeholders while promoting a premium brand experience

Job Summary

  • This role plays a key part in delivering consistent and exceptional customer experiences while ensuring effective case resolution to strengthen customer loyalty.
  • The position involves managing the Voice of Customer ecosystem, translating insights into performance improvement actions across Sales and Aftersales teams.
  • Candidates will represent the organization in customer care governance and act as a key liaison on customer-related matters within the Sime Group network.

Matching Summary

Match Score: 85

Performance Motors Limited is seeking a Senior Executive for Customer Experience & Customer Relations in Singapore. The role involves enhancing customer satisfaction through effective case management and collaboration with internal stakeholders while promoting a premium brand experience.

Skills & Requirements

Must-have

  • Manage customer feedback lifecycle
  • Resolve complex customer escalations
  • Monitor customer satisfaction metrics
  • Coordinate customer board meetings
  • Conduct quality checks on touchpoints

Nice-to-have

  • Luxury or premium brand experience
  • Strong data analysis skills
  • Excellent written communication
  • Comfortable with multiple stakeholders
  • Detail-oriented organizational skills

Key Requirements

  • Minimum 4 years of relevant CX/CR experience
  • Diploma or Degree in Business Administration or related field
  • Experience in service-driven environment preferred

Work Rights

Not specified

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