Critical Incident Manager

Amadeus Data Processing GmbH

Bogota, Colombia
Competitive remuneration; individual + compyny ann...
Hybrid
5+ years it incident management experience
Itil practices in incident problem change management
Experience with distributed it systems
The role is accountable for the availability of production services provided by Amadeus to its customers

Job Summary

  • The role is accountable for the availability of production services provided by Amadeus to its customers.
  • Candidates must coordinate end-to-end responses to major incidents and facilitate blameless postmortem reviews.
  • Amadeus offers competitive remuneration, individual bonuses, health insurance, and a flexible hybrid working model.

Matching Summary

The role is accountable for the availability of production services provided by Amadeus to its customers.

Salary

Competitive remuneration; Individual and company annual bonus; Health insurances and other benefits

Skills & Requirements

Must-have

  • 5+ years IT incident management experience
  • ITIL practices in Incident Problem Change Management
  • Experience with distributed IT systems
  • Fluency in English required
  • Cloud and on-premises environment knowledge

Nice-to-have

  • Spanish and Portuguese language skills
  • DevOps networking or system architecture experience
  • ITIL certification
  • Proactive approach to incident prevention
  • Excellent organizational and facilitation skills

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 5+ years experience in high-availability environments
  • Advanced analytical and problem-solving skills
  • English fluency mandatory

Work Rights

Not specified

Tailored Resume

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