Utility Customer Account Trainee - Revenue & Business - Dallas Water Utilities (civil Service)

City of Dallas

Dallas, Texas, US
Base: $21.50 - $21.78 ph; bonus/equity: not specif...
High school diploma or ged required
Ability to handle large call volumes
Professional communication skills
This entry-level position trains employees to assist residents with non-emergency utility account requests and billing inquiries

Job Summary

  • This entry-level position trains employees to assist residents with non-emergency utility account requests and billing inquiries.
  • The role involves interacting with the public via telephone, processing routine account changes, and performing data entry tasks.
  • Candidates must be available to work various shifts and may need to work during inclement weather conditions.

Matching Summary

This entry-level position trains employees to assist residents with non-emergency utility account requests and billing inquiries.

Salary

Base: $21.50 - $21.78 per hour; Bonus/Equity: Not specified; Benefits: Competitive benefits and growth opportunities

Skills & Requirements

Must-have

  • High school diploma or GED required
  • Ability to handle large call volumes
  • Professional communication skills
  • Data entry and processing abilities

Nice-to-have

  • Experience in high volume customer service
  • Familiarity with billing technology platforms
  • Knowledge of city services and programs

Key Requirements

  • High school diploma or GED
  • Subject to background check
  • Available to work various shifts

Work Rights

Not specified

Tailored Resume

Cover Letter