**
Salesforce is seeking a Director of Regional Success Architecture to lead their Success Architect team, focusing on strategy, resource alignment, and customer engagement within Service Cloud. The ideal candidate should have extensive experience in customer success, technical consulting, and managing high-performing teams, along with a strong understanding of Salesforce products.
**
Job Summary
As a leader on the Success Architect team, you will play a pivotal role in shaping strategy, managing team capacity, aligning with key stakeholders, and enabling scalable impact across our customer base.
You will be responsible for leading the operational cadence of the Success Architect function, ensuring optimal capacity planning and resource alignment across a portfolio of critical initiatives and high-impact customer engagements within Service Cloud.
This is a highly visible leadership role requiring a strategic mindset, operational rigor, and a passion for coaching high-impact teams.
Matching Summary
Match Score: 75
**
Salesforce is seeking a Director of Regional Success Architecture to lead their Success Architect team, focusing on strategy, resource alignment, and customer engagement within Service Cloud. The ideal candidate should have extensive experience in customer success, technical consulting, and managing high-performing teams, along with a strong understanding of Salesforce products.
**
Skills & Requirements
Must-have
Customer Success leadership
technical strategy guidance
operational cadence
capacity planning and resource alignment
architectural thought leadership
cross-functional alignment
Nice-to-have
passionate about bettering business
driving innovation
future of work
AI Agents integration
consultative soft skills
Key Requirements
13+ years of experience
5+ years of people management
Proven experience managing capacity and resource planning
Demonstrated success in driving cross-functional alignment