Client Management, Analyst

AIA Group

Kuala Lumpur, Malaysia
Client relationship management
Sales and profitability targets
Claims and utilisation analysis
Responsible for the relationships with assigned clients, building and maintaining professional relationships to achieve overall sales and profitability targets

Job Summary

  • Responsible for the relationships with assigned clients, building and maintaining professional relationships to achieve overall sales and profitability targets.
  • Provide consultative recommendations through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
  • Collaborate proactively and transparently with internal stakeholders to optimize the customer experience and propose new product or initiatives for Direct Clients.

Matching Summary

Responsible for the relationships with assigned clients, building and maintaining professional relationships to achieve overall sales and profitability targets.

Skills & Requirements

Must-have

  • client relationship management
  • sales and profitability targets
  • claims and utilisation analysis
  • internal stakeholder collaboration
  • customer experience optimization

Nice-to-have

  • independent and energetic
  • passionate and proactive
  • performance driven
  • adaptable and versatile
  • impartial and objective

Key Requirements

  • degree with business or equivalent
  • relevant working experience
  • commercial client-facing role
  • strong presentation skills
  • strong planning skills
  • strong organization skills
  • strong analytical skills
  • ability to handle customer complaints

Work Rights

Not specified

Tailored Resume

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