Join Sanofi Digital and play a vital part in the performance of our entire business while helping to make an impact on million patients around the world
Job Summary
Join Sanofi Digital and play a vital part in the performance of our entire business while helping to make an impact on million patients around the world.
Design and configure Salesforce Service Cloud Voice and Amazon Connect, including contact flows, queues, and routing profiles.
Maintain strict adherence to Sanofi Patient Services standards and compliance requirements, ensuring all solutions comply with PHI and PII regulations.
Matching Summary
Join Sanofi Digital and play a vital part in the performance of our entire business while helping to make an impact on million patients around the world.
Skills & Requirements
Must-have
Salesforce Service Cloud Voice
Amazon Connect
Apex
Lightning Web Components (LWC)
AWS Lambda
API Gateway
Omni-Channel routing
Nice-to-have
DevOps tools (Gearset, Copado)
CI/CD practices
Healthcare compliance (HIPAA, GDPR)
Key Requirements
Minimum of 5 years of relevant experience
Salesforce platform developer 1 certification
Salesforce Service Cloud Consultant certification
Proficiency in Apex, Trigger development, and LWC
Hands-on experience with AWS services (Lambda, API Gateway, Kinesis, S3, Lex, Polly)
Strong implementation and integration experience with Amazon Connect