Globallink Head Of Apac Platform Support, Managing Director
State Street UK
Tokyo, Japan
Manage platform support teams
Oversee client inquiries and escalations
Coordinate technical support
Oversee the Globallink platform support teams in APAC, supporting daily platform updates, client inquiries, escalations, onboarding, and trading activities
Job Summary
Oversee the Globallink platform support teams in APAC, supporting daily platform updates, client inquiries, escalations, onboarding, and trading activities.
Manage a team of platform support specialists and lead the FundConnect APAC platform support team, ensuring accurate setup for client implementations and addressing reconciliation issues.
Stay updated on the APAC regulatory environment to ensure compliance, drive continuous process improvements, and coordinate incident response efforts.
Matching Summary
Oversee the Globallink platform support teams in APAC, supporting daily platform updates, client inquiries, escalations, onboarding, and trading activities.
Skills & Requirements
Must-have
Manage platform support teams
Oversee client inquiries and escalations
Coordinate technical support
Ensure process and control effectiveness
Drive continuous process improvements
Manage incident response efforts
Nice-to-have
Strategic, analytical, and commercial skills
Results driven, service/action-oriented delivery
Dynamic management and adaptability
Decision making with data insights
Foster cross-functional relationships
Key Requirements
15+ years of related financial industry experience
10+ years managing an operational role
Bachelor's degree in finance, accounting, or economics
Global multi-jurisdictional regulatory experience preferred