Konekt is seeking a Customer Support Officer for their Pialba location, focusing on delivering exceptional customer experiences. The ideal candidate will possess strong interpersonal skills and a background in fast-paced environments, particularly in customer service roles
Job Summary
As a Customer Service Officer, you’ll be the first point of contact for our valued customers, scheduling appointments, resolving queries, de-escalating challenging situations and ensuring every interaction leaves a positive impression.
Working as part of this team, you will actively seek to understand customer needs during inbound calls and proactively engage with customers to schedule appointments.
Enjoy our employee benefits including work-life balance, no weekends, access to purchase additional leave, discounted health insurance, car leasing packages, and paid parental leave.
Matching Summary
Match Score: 85
Konekt is seeking a Customer Support Officer for their Pialba location, focusing on delivering exceptional customer experiences. The ideal candidate will possess strong interpersonal skills and a background in fast-paced environments, particularly in customer service roles.
Skills & Requirements
Must-have
de-escalating challenging customer interactions
navigating telephony and CRM systems
working with KPIs and performance targets
processing detailed information accurately
meeting and exceeding objectives
Nice-to-have
genuine empathy for people
collaborative team player
exceptional attention to detail
adaptability in changing environments
Key Requirements
Proven experience in de-escalation
Familiarity with CRMs and customer databases
Background in complex call centre or fast-paced retail