The Support Analyst is the primary service contact assisting customers to effectively utilize the software to meet their firm’s business objectives
Job Summary
The Support Analyst is the primary service contact assisting customers to effectively utilize the software to meet their firm’s business objectives.
The Support Analyst leverages advanced software troubleshooting skills, strong business acumen, and proven customer soft skills to proactively resolve simple to complex service requests from external customers and implementation personnel.
This role requires the individual to be based in Philippine. US time zone coverage and US weekend / afterhours shift potential.
Matching Summary
The Support Analyst is the primary service contact assisting customers to effectively utilize the software to meet their firm’s business objectives.