This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale
Job Summary
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale.
The position requires a unique combination of technical ability to build systems and programme management skills to run complex cross-functional work.
Automation and AI are central to maintaining quality and responsiveness as the company grows, empowering specialists by removing friction and surfacing the right information.
Matching Summary
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale.
Skills & Requirements
Must-have
Hands-on automation and integration experience
Programme management for complex initiatives
Technical confidence in code and APIs
Experience with low-code platforms like n8n or Make
Deploying AI agents in production environments
Nice-to-have
Remote-first work environment experience
Fluent English communication skills
Ability to translate operational needs to technical constraints