This role provides first-level response for IT-related issues concerning the Microsoft Windows platform within a global financial services company
Job Summary
This role provides first-level response for IT-related issues concerning the Microsoft Windows platform within a global financial services company.
The position requires strong diagnostic skills to resolve problems involving desktops, laptops, virtual machines, and various peripherals while adhering to department SLAs.
Candidates must possess intermediate knowledge of networking technologies and the ability to communicate effectively with both technical and non-technical stakeholders.
Matching Summary
This role provides first-level response for IT-related issues concerning the Microsoft Windows platform within a global financial services company.
Skills & Requirements
Must-have
Microsoft Windows desktop operating systems
TCP/IP protocol stack and Wi-Fi
Active Directory environments
Office 365 cloud applications
PowerShell or Python scripting
Nice-to-have
Strong patience with non-technical users
Ability to work in fast-paced environment
Team-oriented knowledge sharing culture
Experience with Intune packaging
Willingness to go above and beyond
Key Requirements
Minimum 2+ years of technical support experience
Bachelor's degree in Computer Science or IT apprenticeship
A+, Network+, Microsoft, or VMware certifications (plus)