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The Product Lead for KYC Customer Interactions at ING is responsible for enhancing customer experience by implementing effective KYC processes and solutions. This role requires strong leadership skills, a strategic mindset, and experience in digitalization and customer journey management.
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Job Summary
You deliver a state-of-the-art, frictionless exchange between KYC and our customers across various touchpoints.
You are responsible for the implementation and maintenance of the processes and tooling used in the Customer Interactions required for Customer Due Diligence Reviews for ING Belgium.
You enable our vision, you source and migrate the existing framework into state-of-the-art workflows supplemented where relevant with analytical insights.
Matching Summary
Match Score: 75
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The Product Lead for KYC Customer Interactions at ING is responsible for enhancing customer experience by implementing effective KYC processes and solutions. This role requires strong leadership skills, a strategic mindset, and experience in digitalization and customer journey management.
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Skills & Requirements
Must-have
Product Lead Customer Interactions
KYC and customer data
digitalization and automation of CDD
end-to-end process ownership
strategic roadmap development
team leadership and empowerment
Nice-to-have
customer-centric solutions
organizational savvy
strategic mindset
tech savvy
continuous improvement cycles
Key Requirements
Master's Degree
Experience in defining strategies and policies
Relevant experience in digitalization and automation of CDD workflow solutions
Proven track record in processes of digitalization, backlog management
Proven track record in turning data into insights
Sound experience in building and executing strategic roadmaps