2 years leadership capacity in incident management
Strong understanding of itil processes
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Mizuho Bank, Ltd. is seeking an experienced IT Incident Manager to lead and oversee incident management processes in Singapore. The role requires strong expertise in incident management, effective communication skills, and experience in managing critical incidents with international teams.
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Job Summary
This role requires overseeing the end-to-end incident lifecycle from identification to resolution while coordinating effectively across global teams.
The successful candidate will drive Root Cause Analysis for critical incidents and ensure appropriate follow-ups to prevent future disruptions.
You will act as a liaison between Singapore, Japan-based teams, and global IT units to ensure clear communication during incidents.
Matching Summary
Match Score: 75
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Mizuho Bank, Ltd. is seeking an experienced IT Incident Manager to lead and oversee incident management processes in Singapore. The role requires strong expertise in incident management, effective communication skills, and experience in managing critical incidents with international teams.
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Skills & Requirements
Must-have
6 to 8 years IT incident management experience
2 years leadership capacity in incident management
Strong understanding of ITIL processes
Experience managing critical incidents with international teams
Proficiency with ServiceNow JIRA Salesforce ticketing tools
Nice-to-have
Excellent interpersonal skills for cross-regional collaboration
Ability to translate technical incidents into business terms
Proactive trend identification and prevention measures
Cultural alignment for international stakeholder engagement
Key Requirements
Tertiary degree in technology from recognized institution