Senior Client Support Specialist

Ticketmaster Italia

Arizona, US
Hybrid
Client relationship management
Ticketing systems knowledge
Problem resolution
The client services team builds and maintains relationships with various clients to understand the essentials of their business practice and ensure their business objectives are met

Job Summary

  • The client services team builds and maintains relationships with various clients to understand the essentials of their business practice and ensure their business objectives are met.
  • This Client Support Specialist role will be responsible for maintaining agreed upon service levels and providing timely problem resolution to our wide range of clients.
  • Through our ‘Taking Care of Our Own’ program, we provide benefits across six key pillars: HEALTH, YOURSELF, WEALTH, FAMILY, CAREER, and OTHERS.

Matching Summary

The client services team builds and maintains relationships with various clients to understand the essentials of their business practice and ensure their business objectives are met.

Skills & Requirements

Must-have

  • Client relationship management
  • Ticketing systems knowledge
  • Problem resolution
  • Customer service excellence
  • Technical support

Nice-to-have

  • Passion for live events
  • Teamwork and collaboration
  • Adaptability and problem-solving
  • Fan experience focus

Key Requirements

  • Minimum 4 years office experience
  • Customer/client support experience
  • Proficiency in Microsoft Office Suite
  • Ability to multi-task

Work Rights

Not specified

Tailored Resume

Cover Letter