Base: $17 - $20ph; bonus/equity: not specified; be...
High-volume contact center experience
Excellent oral and written communication skills
Familiarity with crm systems
This role supports Skechers ecommerce sales and the SKECHERS Elite program while providing first-contact issue resolution for customers
Job Summary
This role supports Skechers ecommerce sales and the SKECHERS Elite program while providing first-contact issue resolution for customers.
The position requires assisting customers through multiple channels including phone, email, live chat, mail, and social media in a high-volume environment.
Employees must be available to work 1st or 2nd shifts and are required to work weekends as part of the schedule.
Matching Summary
This role supports Skechers ecommerce sales and the SKECHERS Elite program while providing first-contact issue resolution for customers.
Salary
Base: $17 - $20/hour; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
High-volume contact center experience
Excellent oral and written communication skills
Familiarity with CRM systems
Microsoft Office proficiency
Ability to work weekends
Nice-to-have
Experience with SKECHERS Elite program
Collaboration with retail store managers
Technical troubleshooting skills
Strong organizational abilities
Key Requirements
High School Diploma or equivalent preferred
Prior customer service experience in medium or high-volume contact centers