3 years training and development experience preferred
Intermediate microsoft office proficiency
The Lead Training Specialist is responsible for planning, facilitating, and evaluating all aspects of training to ensure effectiveness and team member development within the Guest Services Department
Job Summary
The Lead Training Specialist is responsible for planning, facilitating, and evaluating all aspects of training to ensure effectiveness and team member development within the Guest Services Department.
This role requires collaborating with management to assess training needs based on evolving work situations and incorporating policy updates into training design.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth, and well-being of its employees.
Matching Summary
The Lead Training Specialist is responsible for planning, facilitating, and evaluating all aspects of training to ensure effectiveness and team member development within the Guest Services Department.
Skills & Requirements
Must-have
5 years customer service experience
3 years training and development experience preferred
Intermediate Microsoft Office proficiency
Strong public speaking and communication skills
Ability to work evening, weekend, and holiday shifts
Nice-to-have
Associate's degree preferred
Experience with casino compliance training
Creative contribution to special projects
Ability to manage 24/7 operational schedules
Experience facilitating group training sessions
Key Requirements
High School Diploma or GED required
Minimum five years customer service experience
Gaming license may be required by Tribal Gaming Commission