Functional Lead

016

Melbourne, VIC, Australia
Hybrid
10+ years fsm product leadership experience
Deep expertise in servicenow or oracle fsm
Strong understanding of api integrations and error handling
The role involves owning the functional strategy, roadmap, and architecture for the enterprise Field Service Management platform

Job Summary

  • The role involves owning the functional strategy, roadmap, and architecture for the enterprise Field Service Management platform.
  • Candidates must provide end-to-end functional ownership of field processes, data flows, and solution design while mentoring delivery teams.
  • ServiceStream offers genuine hybrid flexibility, national career pathways, and a diverse inclusive culture with various employee discounts.

Matching Summary

The role involves owning the functional strategy, roadmap, and architecture for the enterprise Field Service Management platform.

Skills & Requirements

Must-have

  • 10+ years FSM product leadership experience
  • Deep expertise in ServiceNow or Oracle FSM
  • Strong understanding of API integrations and error handling
  • Proven leadership in BAU operations and project delivery
  • Experience influencing outcomes in matrix environment

Nice-to-have

  • Background in Defence, Telco, Transport or Utilities
  • Agile or project management certifications
  • Degree in IT, engineering, or business
  • High-service mindset for internal customers
  • Ability to coach delivery teams effectively

Key Requirements

  • Australian Citizenship required
  • 10+ years experience in FSM functional leadership
  • Degree in IT, engineering, or business preferred

Work Rights

Must have Australian citizenship

Tailored Resume

Cover Letter