Markets And Ri Service Management Analyst

LSEG (London Stock Exchange Group)

Colombo, Sri Lanka
Fully remote
Itil v3/v4 methodologies
Data analysis and extraction
Service management tools
The London Stock Exchange Group (LSEG) is seeking a Markets and RI Service Management Analyst for a fully remote position based in Colombo, Sri Lanka. This role focuses on supporting the coordination and delivery of technology services, emphasizing operational excellence, incident management, and service improvement within the Markets & RI domain

Job Summary

  • The Service Management Analyst will support the Markets and RI Service Management team in coordinating and delivering technology services, ensuring stability and operational excellence through ITIL processes.
  • Key responsibilities include assisting with service interruptions, providing support during Service Manager leave, and producing governance reports and data analysis for service trends.
  • LSEG is a leading global financial markets infrastructure and data provider committed to innovation, quality, continuous improvement, and sustainability, offering tailored benefits and a collaborative culture.

Matching Summary

Match Score: 85

The London Stock Exchange Group (LSEG) is seeking a Markets and RI Service Management Analyst for a fully remote position based in Colombo, Sri Lanka. This role focuses on supporting the coordination and delivery of technology services, emphasizing operational excellence, incident management, and service improvement within the Markets & RI domain.

Skills & Requirements

Must-have

  • ITIL V3/V4 methodologies
  • Data analysis and extraction
  • Service management tools
  • Operational improvement identification
  • Documentation management and control

Nice-to-have

  • Building long-term relationships
  • Exploring new ideas and solutions
  • International experience
  • Highly regulated organizations
  • Promoting service improvements

Key Requirements

  • ITIL V3/V4 certification or equivalent experience
  • Experience in complex, highly regulated organizations
  • Fluent English written and spoken

Work Rights

Not specified

Tailored Resume

Cover Letter