Customer Service Rep

Hewlett Packard Enterprise

Eastern Provision
Hybrid (2 days per week in-office)
Telephone support experience
Microcomputer industry experience
Customer relations knowledge
Hewlett Packard Enterprise is seeking a Customer Service Representative for a hybrid role in the Eastern Provision, focusing on resolving escalated customer issues and enhancing satisfaction. The ideal candidate will possess strong communication skills, relevant technical knowledge, and experience in customer relations, with a commitment to the company's inclusive culture

Job Summary

  • Provide professional solutions to company end-users, dealers, and service providers originating from unresolved escalated case issues.
  • We have the flexibility to manage our work and personal needs, and our culture thrives on finding new and better ways to accelerate what’s next.
  • We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Matching Summary

Match Score: 85

Hewlett Packard Enterprise is seeking a Customer Service Representative for a hybrid role in the Eastern Provision, focusing on resolving escalated customer issues and enhancing satisfaction. The ideal candidate will possess strong communication skills, relevant technical knowledge, and experience in customer relations, with a commitment to the company's inclusive culture.

Skills & Requirements

Must-have

  • Telephone support experience
  • Microcomputer industry experience
  • Customer relations knowledge
  • Verbal communication skills
  • Customer service skills
  • Operating systems software knowledge

Nice-to-have

  • Accountability
  • Active listening
  • Empathy
  • Critical thinking
  • Growth mindset
  • Commercial acumen

Key Requirements

  • Bachelor's degree or equivalent experience and 4-6 years related experience
  • Master's degree and 2-4 years experience
  • 4-6 years telephone support experience
  • 2 years microcomputer industry experience
  • Technical training in product lines

Work Rights

Not specified

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