Senior Associate, Team Lead Service Desk

Kyndryl

Hybrid
5 years technical resolution experience
Lead technical team incident management
Root cause analysis expertise
The role involves leading squads to deliver exceptional end-to-end services while optimizing workflows and eliminating bottlenecks

Job Summary

  • The role involves leading squads to deliver exceptional end-to-end services while optimizing workflows and eliminating bottlenecks.
  • Candidates must possess a growth mindset, prioritize customer success, and foster an inclusive environment for all team members.
  • Kyndryl offers a dynamic hybrid-friendly culture with comprehensive well-being programs and access to cutting-edge learning opportunities.

Matching Summary

The role involves leading squads to deliver exceptional end-to-end services while optimizing workflows and eliminating bottlenecks.

Skills & Requirements

Must-have

  • 5 years technical resolution experience
  • Lead technical team incident management
  • Root cause analysis expertise
  • Fluent English verbal and email
  • Public or Private Cloud certification

Nice-to-have

  • Growth mindset and customer focus
  • Inclusive and borderless work style
  • Experience with ITIL driven organization
  • Six Sigma or PMP certifications

Key Requirements

  • 5 years of technical support experience
  • Industry recognized certifications in Cloud/Mainframe
  • Bachelor's degree in related technical field

Work Rights

Not specified

Tailored Resume

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