Etic, Service Desk - Graduate Program

PwC

**
Experience in it service desk or operations
Understanding of itsm processes
Strong communication and problem-solving skills
** PwC is seeking candidates for its Service Desk Graduate Program, focusing on IT service management and user support. The role involves managing IT service requests, troubleshooting, and collaborating with internal teams to ensure smooth operations. **

Job Summary

  • This role provides day-to-day IT operational support across enterprise systems as a first point of contact for service requests.
  • The team focuses on responsiveness, clear communication, and continuous service improvement within the Managed Service Delivery Tower.
  • Candidates will manage incidents, perform initial troubleshooting, and collaborate with internal teams to ensure service continuity.

Matching Summary

Match Score: 75

** PwC is seeking candidates for its Service Desk Graduate Program, focusing on IT service management and user support. The role involves managing IT service requests, troubleshooting, and collaborating with internal teams to ensure smooth operations. **

Skills & Requirements

Must-have

  • Experience in IT service desk or operations
  • Understanding of ITSM processes
  • Strong communication and problem-solving skills

Nice-to-have

  • Customer-focused mindset with attention to detail
  • Experience with ServiceNow ticketing tools
  • Ability to support documentation and testing activities

Key Requirements

  • Graduate Program level experience
  • Degree in relevant field preferred
  • No visa sponsorship available

Work Rights

Not specified

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