Service Desk Team Leader

Bracco

Fully remote
3-5 years it support experience
Helpdesk team coordination
Sla and ticket queue monitoring
The role involves supervising Helpdesk operations for Italian and South European sites within an international healthcare group

Job Summary

  • The role involves supervising Helpdesk operations for Italian and South European sites within an international healthcare group.
  • Candidates will act as the escalation point for complex issues and coordinate support activities specifically for VIP users.
  • The position requires overseeing onboarding, training, and inventory management while driving continuous improvement of end-user support.

Matching Summary

The role involves supervising Helpdesk operations for Italian and South European sites within an international healthcare group.

Skills & Requirements

Must-have

  • 3-5 years IT support experience
  • Helpdesk team coordination
  • SLA and ticket queue monitoring
  • End-user hardware refresh process
  • VIP user support coordination
  • ITIL-aligned processes

Nice-to-have

  • Multinational environment experience
  • Vendor collaboration skills
  • Continuous improvement mindset
  • Strong English communication
  • Knowledge base development

Key Requirements

  • Information Technology education or equivalent
  • 3-5 years experience in IT support roles
  • Experience coordinating Helpdesk/Service Desk teams
  • Good knowledge of English language

Work Rights

Not specified

Tailored Resume

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