Product Support Specialist

State Street UK

Base: $90,000 - $157,500 annual; bonus/equity: eli...
4-year degree in technical field
4-12 years fintech production support experience
Sql and relational database theory knowledge
The role involves diagnosing software issues, providing technical assistance, and implementing process improvements through scripting and automation

Job Summary

  • The role involves diagnosing software issues, providing technical assistance, and implementing process improvements through scripting and automation.
  • Candidates must align risk and control processes into daily responsibilities while coordinating with engineering and product management teams.
  • Employees are eligible for a comprehensive benefits program including retirement savings plans, insurance coverage, and paid-time off.

Matching Summary

The role involves diagnosing software issues, providing technical assistance, and implementing process improvements through scripting and automation.

Salary

Base: $90,000 - $157,500 Annual; Bonus/Equity: Eligible for annual performance-based awards; Benefits: Comprehensive program including 401K match and insurance

Skills & Requirements

Must-have

  • 4-year degree in technical field
  • 4-12 years FinTech production support experience
  • SQL and relational database theory knowledge
  • System administration and configuration management
  • Structured programming language exposure

Nice-to-have

  • Salesforce case tracking familiarity
  • Cloud computing and virtualization knowledge
  • Kafka protocol experience
  • Unix/Linux operating system familiarity
  • FIX or SWIFT protocol knowledge

Key Requirements

  • Four (4) year degree in Computer Science or Engineering
  • Four (4) to Twelve (12) years of work experience
  • Proven ability to work in mission-critical environments

Work Rights

Not specified

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