Federal Reserve Financial Services Fednow Operations Center Senior Analyst
Federal Reserve Bank of St. Louis
Atlanta, GA, United States
Hybrid
5+ years relevant work experience
24/7 support operations experience
High-pressure troubleshooting skills
The Federal Reserve Bank of St. Louis is seeking a Senior Analyst for the FedNow Operations Center, responsible for overseeing operational activities related to the FedNow Service. This hybrid position requires a strong focus on customer experience, operational efficiency, and technical support, with a unique shift schedule from midnight to 9 AM
Job Summary
This role is a unique opportunity to be part of the mission-critical FedNow initiative transforming the US payments landscape.
The Senior Analyst will perform critical operational activities including monitoring, risk mitigation, and supporting participant onboarding for the 24x7x365 real-time gross settlement service.
Candidates must demonstrate subject matter expertise by acting as an escalation point for Level 1 support while developing deep knowledge of FedNow releases.
Matching Summary
Match Score: 85
The Federal Reserve Bank of St. Louis is seeking a Senior Analyst for the FedNow Operations Center, responsible for overseeing operational activities related to the FedNow Service. This hybrid position requires a strong focus on customer experience, operational efficiency, and technical support, with a unique shift schedule from midnight to 9 AM.
Skills & Requirements
Must-have
5+ years relevant work experience
24/7 support operations experience
High-pressure troubleshooting skills
Process standardization and automation
Cross-functional collaboration
Nice-to-have
Intellectual curiosity and growth mindset
ISO20022 message familiarity
ITIL certification
Mentoring and training capabilities
Shift Left strategy implementation
Key Requirements
Bachelor's degree with 5+ years relevant experience