Customer Engagement Training Manager - North Africa
Pfizer
Morocco
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Develop and deliver training programs
Customer facing training services
Incorporate promotion strategy into training
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Pfizer is seeking a Customer Engagement Training Manager for North Africa to develop and deliver comprehensive training programs that equip sales teams with the necessary skills to effectively communicate product benefits. The role involves collaboration with various stakeholders to ensure training continuity while implementing new global strategies.
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Job Summary
Your role will be pivotal in ensuring our sales team is equipped with the knowledge and skills to effectively communicate the benefits of our products.
Lead the development of responsible Business Unit market training plan ensuring business requirements are met through development and execution of customer facing training services that are efficient and valued in alignment with Go to Market Excellence.
Drive the change management of Pfizer ecosystems (tools and processes) to EM standards in conjunction with the BU Lead and other stakeholders.
Matching Summary
Match Score: 75
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Pfizer is seeking a Customer Engagement Training Manager for North Africa to develop and deliver comprehensive training programs that equip sales teams with the necessary skills to effectively communicate product benefits. The role involves collaboration with various stakeholders to ensure training continuity while implementing new global strategies.
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Skills & Requirements
Must-have
develop and deliver training programs
customer facing training services
incorporate promotion strategy into training
deliver live instructor-led learnings
drive change management of Pfizer ecosystems
training evaluation tools and metrics
ensure compliance of training content
Nice-to-have
change agent
CET ambassador
cross-functional & cross-cultural working
leadership style positive impact
adaptability and flexibility
responsible AI practices
Key Requirements
bachelor's degree in science related degree
at least 5 years of experience
experience in Pharma industry
experience in Training or transferable experience
Sales and marketing experience
Exceptional written and verbal communication skills in French and English
Proficient in common technical tools ie MS, Agentic AI and Training/Learning (LMS)
Experience using common AI tools, including generative technologies