Quality Customer Service Leader

Valeo

Field early warning procedure analysis
Vim and qrqc methodology application
Statistical warranty data analysis
The role involves detecting field claim spikes using Field Early Warning procedures and analyzing factors to create red flags

Job Summary

  • The role involves detecting field claim spikes using Field Early Warning procedures and analyzing factors to create red flags.
  • Candidates must technically analyze warranty parts to determine Valeo's liability percentage and reach agreements with customers.
  • This position offers the opportunity to join a global innovative company with over 20,000 engineers working in Research & Development.

Matching Summary

The role involves detecting field claim spikes using Field Early Warning procedures and analyzing factors to create red flags.

Skills & Requirements

Must-have

  • Field Early Warning procedure analysis
  • VIM and QRQC methodology application
  • Statistical warranty data analysis
  • OEM and dealer interface skills
  • Warranty liability determination

Nice-to-have

  • Cross-functional team communication
  • Customer feedback integration
  • Multi-cultural environment experience
  • Sustainable development focus

Key Requirements

  • Experience with warranty part analysis procedures
  • Ability to perform statistical analysis of raw warranty data
  • Knowledge of Customer and Valeo Warranty QRQC requirements

Work Rights

Not specified

Tailored Resume

Cover Letter