Customer Service Representative (bilingual: French/english) Remote

Concentrix

Canada
Base: $20.50ph; bonus/equity: incentives based on ...
Fully remote
Fluent french and english bilingualism
1+ year customer service experience
Quiet distraction-free home environment
Concentrix is seeking a bilingual (French/English) Customer Service Representative to work remotely in Canada, responsible for providing exceptional customer support through various communication channels. The role emphasizes a people-first culture, career growth opportunities, and a commitment to diversity and inclusion

Job Summary

  • This remote role involves providing inbound and outbound customer support and resolving routine inquiries for client products like smartphones and computers.
  • The company offers significant investment in employee development with approximately 80% of managers promoted from within the organization.
  • Employees receive a base salary of $20.50 per hour plus incentives, along with comprehensive benefits including medical, dental, vision, and retirement plans.

Matching Summary

Match Score: 85

Concentrix is seeking a bilingual (French/English) Customer Service Representative to work remotely in Canada, responsible for providing exceptional customer support through various communication channels. The role emphasizes a people-first culture, career growth opportunities, and a commitment to diversity and inclusion.

Salary

Base: $20.50/hr; Bonus/Equity: Incentives based on performance; Benefits: Medical, dental, vision, RRSP, PTO

Skills & Requirements

Must-have

  • Fluent French and English bilingualism
  • 1+ year customer service experience
  • Quiet distraction-free home environment
  • High-speed internet connection required
  • Desktop or laptop computer ownership

Nice-to-have

  • Familiarity with iOS and MacOS technology
  • Eagerness to learn new technologies
  • Fast-paced multi-tasking skills
  • Strong computer navigation skills
  • Interest in career growth and development

Key Requirements

  • High school diploma or GED
  • Legally authorized to work in Canada
  • Reside in AB, BC, MB, NB, NL, NS, ON, PE, or SK

Work Rights

Must be legally authorized to work in Canada

Tailored Resume

Cover Letter