Base: $27.31ph; bonus/equity: not specified; benef...
On-site
Warm and professional phone polish
Assist with room reservations
Manage all incoming calls
Four Seasons Hotel Silicon Valley is seeking a Reservation (Core) Agent to manage room reservations, assist guests, and handle incoming calls while delivering exceptional customer service. The ideal candidate should possess excellent phone skills, multitask efficiently, and have a passion for hospitality
Job Summary
Assist with room reservations, In Room Dining Order taking, and manage all incoming calls to the Hotel according to Four Seasons Standards.
Review all guest reservations and profiles daily to prepare for arrivals, using the pre-arrival screen in Opera and Golden.
Competitive Wage, Medical, dental, and vision insurance, Holiday, vacation, and sick pay, 401k participation with a company matching program.
Matching Summary
Match Score: 85
Four Seasons Hotel Silicon Valley is seeking a Reservation (Core) Agent to manage room reservations, assist guests, and handle incoming calls while delivering exceptional customer service. The ideal candidate should possess excellent phone skills, multitask efficiently, and have a passion for hospitality.
Salary
Base: $27.31/hour; Bonus/Equity: Not specified; Benefits: Medical, dental, and vision insurance, Holiday, vacation, and sick pay, 401k participation with a company matching program, Complimentary stays at Four Seasons worldwide, Free employee meals, Complimentary dry cleaning of employee uniforms, Free employee parking
Skills & Requirements
Must-have
warm and professional phone polish
assist with room reservations
manage all incoming calls
capture sales from incoming calls
coordinate reservation details
utilize sales tool box
review guest reservations and profiles daily
monitor incoming chat messages
prepare welcome letters for VIPs
anticipate guest needs
handle guest complaints
Nice-to-have
passion for service and hospitality
recognizing a familiar face
welcoming a new one
treating everyone as we wish to be treated
Key Requirements
experienced customer service professional
excellent phone skills
ability to multitask
basic computer system skills
comfortable communicating over the telephone
reading, writing and oral proficiency in English
flexible schedule to include weekends, holidays and nights