Expert-level troubleshooting and problem-solving skills
The role involves providing expert EHR design, build, testing, and advanced troubleshooting services for Nordic clients
Job Summary
The role involves providing expert EHR design, build, testing, and advanced troubleshooting services for Nordic clients.
Candidates must demonstrate the ability to navigate complex situations, guide internal and customer teams to resolution, and act as an application lead.
The position requires mentoring other team members, managing multiple complex clients simultaneously, and ensuring compliance with patient safety and financial integrity standards.
Matching Summary
The role involves providing expert EHR design, build, testing, and advanced troubleshooting services for Nordic clients.
Skills & Requirements
Must-have
Epic Willow Certificate required
3+ years EHR implementation or support experience
Expert-level troubleshooting and problem-solving skills
Ticketing system proficiency and change management
Ability to work independently on multiple clients
Nice-to-have
ITIL process knowledge
Previous project management experience
Strong customer service track record
Mentoring and team leadership capabilities
Sound judgment for patient safety issues
Key Requirements
Epic Willow Certificate
Post-secondary education or equivalent experience
Certification in one or more EHR application modules
3+ years of experience implementing, training, or supporting EHR modules