Senior Customer Success Manager - Key Accounts

DARKTRACE AUSTRALIA PTY

Not specified; commission awarded for increasing n...
Not specified (potentially hybrid or remote based on job nature).
Fluency in german and english
5 years customer success experience
Experience with enterprise networking technology
Darktrace Australia is seeking a Senior Customer Success Manager to oversee key accounts, driving customer adoption and renewals in the cybersecurity sector. The ideal candidate should have at least five years of relevant experience, fluency in German and English, and a strong passion for cybersecurity

Job Summary

  • The role involves managing a portfolio of named accounts to drive adoption, renewals, and expansion within the global customer base.
  • Candidates will conduct strategic business reviews with client executive leadership and present Darktrace solutions to C-Suite executives.
  • The position offers 30 days' holiday plus national public holidays, an additional birthday off, and comprehensive insurance benefits.

Matching Summary

Match Score: 85

Darktrace Australia is seeking a Senior Customer Success Manager to oversee key accounts, driving customer adoption and renewals in the cybersecurity sector. The ideal candidate should have at least five years of relevant experience, fluency in German and English, and a strong passion for cybersecurity.

Salary

Not specified; Commission awarded for increasing Net Revenue Retention (NRR); Benefits include 30 days' holiday and pension

Skills & Requirements

Must-have

  • Fluency in German and English
  • 5 years Customer Success experience
  • Experience with enterprise networking technology
  • Advanced understanding of cybersecurity concepts
  • Ability to present to C-Suite executives

Nice-to-have

  • Passion for learning about AI
  • Strong time management skills
  • Self-motivated team player
  • Experience with complex deployments

Key Requirements

  • Minimum 5 years in Customer Success or related field
  • Fluency in German and English required
  • Advanced understanding of cybersecurity concepts preferred

Work Rights

Not specified

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