Client-facing Advisor Eng

Concentrix

Guatemala City, Guatemala
Full time
Strong customer service orientation
Effective verbal and written communication
Ability to work in fast-paced environment
Concentrix is seeking a Client-facing Advisor in Guatemala City, responsible for delivering exceptional customer service through various communication channels. The ideal candidate should possess strong customer service skills, basic technical knowledge, and the ability to adapt in a fast-paced environment

Job Summary

  • The Advisor I position interfaces with customers via inbound calls, outbound calls, or the Internet to provide service support and resolve routine problems.
  • Employees must ensure service delivery meets contractual Key Performance Indicators while demonstrating empathy and building rapport with clients.
  • The role requires tolerance for repetitive work in a high production environment and the ability to rotate shifts as needed.

Matching Summary

Match Score: 85

Concentrix is seeking a Client-facing Advisor in Guatemala City, responsible for delivering exceptional customer service through various communication channels. The ideal candidate should possess strong customer service skills, basic technical knowledge, and the ability to adapt in a fast-paced environment.

Skills & Requirements

Must-have

  • Strong customer service orientation
  • Effective verbal and written communication
  • Ability to work in fast-paced environment

Nice-to-have

  • Demonstrates empathy and patience
  • Skilled in multi-tasking and adaptability
  • Team player with independent work ability

Key Requirements

  • High school diploma preferred
  • Three to six months of relevant experience preferred
  • Strong computer navigation skills required

Work Rights

Not specified

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