Support Agent

tier.engineering

San Jose, California, US
Base: $30ph; bonus/equity: equity or variable pyy ...
On-site
In-person work in san jose ca
Real-time operational troubleshooting
5 days a week monday to friday
The role involves proactively adjusting daily operating plans based on real-time inputs from drivers, riders, and colleagues

Job Summary

  • The role involves proactively adjusting daily operating plans based on real-time inputs from drivers, riders, and colleagues.
  • Candidates must be comfortable making thoughtful choices between imperfect options while maintaining a cool demeanor under pressure.
  • The position offers a comprehensive benefits package including medical plans and 401K matching alongside a competitive hourly rate.

Matching Summary

The role involves proactively adjusting daily operating plans based on real-time inputs from drivers, riders, and colleagues.

Salary

Base: $30/hour; Bonus/Equity: Equity or variable pay may apply; Benefits: Medical plans and 401K matching

Skills & Requirements

Must-have

  • In-person work in San Jose CA
  • Real-time operational troubleshooting
  • 5 days a week Monday to Friday
  • 35 hours per week commitment
  • Shift availability 5 AM - 12 AM or 2 PM - 9 PM

Nice-to-have

  • Thrive in fast-paced environments
  • Empathetic and effective communication skills
  • Solution-oriented mindset under pressure
  • Ability to make decisions with little guidance
  • Cross-functional collaboration experience

Key Requirements

  • Successful completion of a drug test
  • Must be available for specific shift schedules
  • No specific degree or certification mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter