Service Delivery Director

Salesforce

Dubai, United Arab Emirates
**
End-to-end service delivery
Regional delivery strategy
Delivery methodologies
** Salesforce is seeking a Service Delivery Director to lead professional services and customer success operations in the Middle East, particularly focusing on enhancing service delivery excellence. The ideal candidate will possess extensive experience in technology delivery and a strong understanding of the regional market dynamics. **

Job Summary

  • This senior leadership role is responsible for driving delivery excellence, growing a high-performing team, and ensuring customers achieve measurable outcomes from their investments.
  • Own end-to-end service delivery across the Middle East, ensuring projects are delivered on time, within scope, and to the highest quality standards.
  • Lead, mentor, and grow a diverse team of project managers, consultants, and delivery professionals.

Matching Summary

Match Score: 75

** Salesforce is seeking a Service Delivery Director to lead professional services and customer success operations in the Middle East, particularly focusing on enhancing service delivery excellence. The ideal candidate will possess extensive experience in technology delivery and a strong understanding of the regional market dynamics. **

Skills & Requirements

Must-have

  • end-to-end service delivery
  • regional delivery strategy
  • delivery methodologies
  • executive-level relationships
  • lead multicultural teams
  • professional services business models

Nice-to-have

  • customer obsession culture
  • digital transformation programs
  • building delivery practices
  • inclusive team cultures

Key Requirements

  • 12+ years of experience in professional services
  • 5+ years in a senior leadership role
  • Experience operating in the Middle East market
  • Bachelor's degree required
  • English fluent mandatory
  • Willingness to travel across the region

Work Rights

Not specified

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