Cross-functional collaboration with it and product owners
Rockwell Automation is a global technology leader focused on helping manufacturers be more productive, sustainable, and agile
Job Summary
Rockwell Automation is a global technology leader focused on helping manufacturers be more productive, sustainable, and agile.
The role involves frontline and escalated user support for digital tools, including diagnosing issues and collaborating with multiple teams to resolve them.
The company offers comprehensive wellbeing programs, volunteer matching, and professional development resources in a diverse and inclusive workplace.
Matching Summary
Rockwell Automation is a global technology leader focused on helping manufacturers be more productive, sustainable, and agile.
Skills & Requirements
Must-have
Advanced user support for digital tools
Technical problem solving and root-cause analysis
Cross-functional collaboration with IT and Product Owners
Configuration and pricing troubleshooting
Clear written and spoken communication
Ownership and urgency in issue resolution
Nice-to-have
Hands-on familiarity with Rockwell Automation products
Experience with ProposalWorks, IAB or Advisor tools
Exposure to ticketing workflows
Strong stakeholder management skills
Advocate for continuous user experience improvement
Key Requirements
Bachelor’s degree in Electrical, Electronics, or Instrumentation engineering
10+ years experience in industrial automation or related technical domains
Strong command of English
Experience in field, technical, or user support environments