Collaboration Managed Services Engineer (l2)

NTT DATA

Multiple Locations
Hybrid
Second-level support
Incident resolution
Sla compliance
As a Collaboration Managed Services Engineer at NTT DATA, you'll ensure clients' Collaboration and Communication systems function smoothly

Job Summary

  • As a Collaboration Managed Services Engineer at NTT DATA, you'll ensure clients' Collaboration and Communication systems function smoothly.
  • Your role includes providing second-level support for incidents and requests of medium complexity.
  • You'll actively contribute to enhancing service delivery and optimizing work processes.

Matching Summary

As a Collaboration Managed Services Engineer at NTT DATA, you'll ensure clients' Collaboration and Communication systems function smoothly.

Skills & Requirements

Must-have

  • second-level support
  • incident resolution
  • SLA compliance

Nice-to-have

  • coaching and mentoring
  • positive client experience
  • adaptability in work

Key Requirements

  • Diploma or degree in IT/Computing
  • MS-700/MS-720 certification
  • moderate managed services experience

Work Rights

Not specified

Tailored Resume

Cover Letter