Not specified; not specified; comprehensive benefi...
3+ years of related experience
Advanced customer service activities
Complex product issue resolution
This role focuses on resolving the most complex or recurring customer issues while acting as an escalation point within the Linga organization
Job Summary
This role focuses on resolving the most complex or recurring customer issues while acting as an escalation point within the Linga organization.
Candidates must demonstrate accountability, decision-making skills, and a strong commitment to managing risk in accordance with PNC's Enterprise Risk Management Framework.
The position offers comprehensive benefits including medical coverage, 401(k) matching, up to 25 vacation days, and paid holidays.
Matching Summary
This role focuses on resolving the most complex or recurring customer issues while acting as an escalation point within the Linga organization.
Salary
Not specified; Not specified; Comprehensive benefits package including 401(k) match and health insurance
Skills & Requirements
Must-have
3+ years of related experience
Advanced customer service activities
Complex product issue resolution
Root cause analysis skills
Multi-channel communication support
Nice-to-have
Coaching or mentoring capabilities
Fraud detection and prevention knowledge
Relationship building with clients
Commitment to quality standards
Inclusive workplace culture alignment
Key Requirements
Associates degree or equivalent experience
3+ years of relevant work experience
No visa sponsorship provided
Must be eligible to work in the US without sponsorship