The Customer and Sales Support Specialist is responsible for providing outstanding customer and sales support, including order entries, problem-solving, answering product questions, and fielding complaints
Job Summary
The Customer and Sales Support Specialist is responsible for providing outstanding customer and sales support, including order entries, problem-solving, answering product questions, and fielding complaints.
Key responsibilities include managing customer support inboxes, handling return material requests, assisting with order placement and tracking, and coordinating with various departments like Accounting and 3PL.
Galderma offers a competitive wage with shift differential, annual bonus opportunities, and career advancement and cross-training in an organization that embraces diversity and inclusion.
Matching Summary
The Customer and Sales Support Specialist is responsible for providing outstanding customer and sales support, including order entries, problem-solving, answering product questions, and fielding complaints.
Skills & Requirements
Must-have
Order entry and processing
Customer complaint handling
Product knowledge support
Gorgias ticketing system
NetSuite and Shopify experience
High call volume handling
Nice-to-have
Positive energy and teamwork
Passion for dermatology
Embrace diversity and inclusion
Career advancement opportunities
Key Requirements
3+ years of inside sales, sales, or customer service experience