Customer Experience Manager

Five Below

Statesville, NC, United States
Base: $15.00; bonus/equity: not specified; benefit...
Wowing the customer through personal contact
B.e.s.t. customer service experience
Leading front end operations
Five Below is a company where growth is a result of people embracing their purpose to create an amazing experience filled with unlimited possibilities

Job Summary

  • Five Below is a company where growth is a result of people embracing their purpose to create an amazing experience filled with unlimited possibilities.
  • Responsibilities include ensuring crew members wow customers, training on B.E.S.T. customer service, leading front-end operations, and performing store manager duties in their absence.
  • The company offers a comprehensive benefits site covering health, financial, and personal wellness, and is committed to providing reasonable accommodations for individuals with disabilities.

Matching Summary

Five Below is a company where growth is a result of people embracing their purpose to create an amazing experience filled with unlimited possibilities.

Salary

Base: $15.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Wowing the Customer through personal contact
  • B.E.S.T. customer service experience
  • Leading front end operations
  • Maintaining store cleanliness and recovery
  • Performing store manager duties in absence

Nice-to-have

  • Embrace purpose: Let Go & Have Fun
  • Culture of inspiration and big ideas
  • Super energy, passion, and WOWplace ability

Key Requirements

  • Minimum 2 years of management experience
  • High School Graduate or equivalent
  • Excellent verbal and written communication skills
  • Ability to multi-task
  • Creative thinking
  • Ability to maintain composure under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter